Cookie, Security, and Privacy Policies

Information We Collect

 

We only collect personal information that you voluntarily provide to us through our website contact form.

Personal Information You Provide

 

When you contact us via the “Get in Touch” form, we may collect the following information:

• First name

• Last name

• Email address

• Phone number

• Job position

• Company name

• Enquiry reason (e.g. Membership, Policy or Information, Industry or Government Collaboration, Other)

• Subject and message content

• Automatically Collected Information

 

Like many websites, we also collect certain information automatically through analytics and tracking tools, including:

• Internet Protocol (IP) address

• Browser type and version

• Device and operating system information

• Pages visited and time spent on the site

• Referring URLs

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This information is collected in an aggregated and anonymised form where possible.

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How We Collect Information

 

We collect information when:

• You submit an enquiry using our website contact form

• You browse our website, through cookies and analytics tools provided by Wix and third-party services (such as Google Analytics)

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Why We Collect Personal Information

 

We collect personal and non-personal information for the following purposes:

• To respond to enquiries and communications submitted through our website

• To provide information about AICES membership, activities, policies, or collaborations

• To improve our website, services, and user experience

• To monitor and analyse website usage and performance

• To comply with applicable legal and regulatory obligations

• ​To process personal information in accordance with our legitimate interests and with your consent, in line with applicable data protection laws, including the UK GDPR and GDPR.

We do not sell, rent, or trade your personal information.

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How We Store, Use, Share and Disclose Information

 

Our website is hosted on the Wix.com platform. Wix provides the online platform that allows us to present our services and receive enquiries.

Your data may be stored through:

• Wix’s data storage

• Wix databases

• General Wix applications

• Wix stores data on secure servers protected by firewalls and security measures.

 

Sharing of Information

• We may share personal information only in the following circumstances:

• With trusted service providers (such as analytics providers) solely for website operation and improvement

• If required to do so by law, regulation, or legal process

• To protect the rights, property, or safety of AICES, our users, or others

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Communications with Site Visitors

 

We may contact you using the information you provide in order to:

• Respond to your enquiry

• Provide the requested information

• Clarify or follow up on your message

 

We may contact you via:

• Email

• Telephone

 

We do not send unsolicited marketing communications unless you have explicitly requested or consented to them. You may request that we stop contacting you at any time.

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Cookies and Tracking Technologies

 

Our website uses cookies and similar technologies to ensure proper functionality and to analyse site performance.

 

These may include:

• Essential cookies required for site operation

• Analytics cookies (such as Google Analytics via Wix)

• Cookies may collect information such as:

• IP address

• Device and browser information

• Pages visited and usage behaviour

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You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Third-party services used through Wix may have their own privacy policies governing their data collection practices.

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How Visitors Can Withdraw Consent or Access Their Data

 

You have the right to:

• Request access to your personal information

• Request correction or updates to your data

• Request deletion of your personal information

• Withdraw consent for data processing

 

To exercise these rights, please contact us at:

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Email: info@aices.org
Postal Address: Building 580/1 (Heathrow Airport), Sandringham Road, Hounslow, London, TW6 3SN

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Data Security

 

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. While no method of transmission over the internet is completely secure, we rely on Wix’s secure infrastructure and standard industry practices to safeguard data.

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GDPR & UK GDPR Compliance

If you are located in the United Kingdom or European Economic Area (EEA), the Association of International Courier & Express Services (AICES) processes your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (GDPR).

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Lawful Basis for Processing

We process personal information under the following lawful bases:

• Consent – where you have submitted an enquiry via our website contact form

• Legitimate interests – to respond to enquiries, operate our organisation, and improve our services

• Legal obligations – where required by law

 

Your Data Protection Rights

You have the right to:

• Access your personal data

• Request correction or erasure of your data

• Restrict or object to processing

• Withdraw consent at any time

• Lodge a complaint with a supervisory authority

In the UK, this is the Information Commissioner’s Office (ICO) at www.ico.org.uk

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Privacy Policy Updates

 

We reserve the right to modify or update this Privacy Policy at any time. Changes will take effect immediately upon posting on this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

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